Return & Refund Policy

At TheArtOutlet.net, we want you to love your artwork. If something isn’t right, we’re here to help.

Please read our return policy carefully before making a purchase.

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1. Return Eligibility

Because many of our products are made-to-order, returns are only accepted under specific conditions.

You may be eligible for a return or replacement if:

• Your item arrives damaged

• You receive the wrong product

• The product has a manufacturing defect

We do not accept returns for:

• Change of mind

• Incorrect size selection

• Color variations due to screen settings

• Minor differences that do not affect product functionality

• Custom or personalized artwork (unless defective)

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2. Reporting an Issue

If your order arrives damaged or incorrect:

• Contact us within 7 days of delivery

• Include your order number

• Provide clear photos of the product and packaging

• Describe the issue clearly

Claims submitted after the reporting period may not be eligible for review.

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3. Damaged Items

If your artwork arrives damaged:

• Do not discard the packaging

• Take clear photos of the damage

• Send images showing both the product and the outer packaging

Once verified, we will:

• Offer a free replacement
  or

• Issue a refund (if replacement is not possible)

We do not require you to return damaged items unless specifically requested.

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4. Incorrect Items

If you receive the wrong item:

• Contact us within 7 days

• Provide photos of the received item

We will arrange:

• A replacement at no additional cost
  or

• A full refund if preferred

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5. Refund Process

If your refund is approved:

• Refunds are processed to the original payment method

• Processing time may take 5–10 business days depending on your bank or payment provider

Shipping fees are non-refundable unless the issue was caused by us.

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6. Return Shipping (If Required)

In rare cases where a return is requested:

• The product must be unused and in original condition

• Customers may be responsible for return shipping costs unless the return is due to our error

We recommend using a trackable shipping service.

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7. Order Cancellations

Orders may be canceled within 12 hours of purchase.

After production begins, cancellation may not be possible due to the custom nature of our products.

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8. Non-Returnable Items

The following items are non-returnable unless defective:

• Custom prints

• Personalized artwork

• Made-to-order framed pieces

• Clearance or final sale items

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9. Contact Us

If you need assistance, please contact us:

Email: info@theartoutlet.net
Website: https://theartoutlet.net

We aim to respond within 24–48 business hours.